Global Mortgage Corp. (Global) recognizes the importance of protecting individual privacy and the sensitivity and confidentiality of personal information.
All reasonable precautions are taken to ensure that personal information is kept safe from loss, unauthorized access, modification or disclosure.
Personal information is any information that identifies an individual, or by which an individual’s identity could be deduced. This includes, but is not limited to: residence address, age, gender, personal financial records, social insurance number, personal health information, personal references and employment records.
Collection of Information
Global collects personal information for the purpose of making credit decisions about potential customers, to confirm identity and to prevent fraud and money laundering. To fulfill these purposes, Global may, on occasion, request information about individuals from the files of consumer reporting agencies.
Once an individual becomes a customer of Global, the customer’s credit experience may be shared, on an ongoing basis, with other lenders and credit reporting agencies. This sharing of information is necessary to support the credit process. Personal information is used to manage risk, verify identity, make credit decisions for financing or renewal purposes, collect debts that may be owed to us, administer our files after closing and to communicate with the customer. Personal information is also used to satisfy information requests from regulators, organizations or individuals who are legally entitled to make such requests.
Global may collect personal information from its customers directly or from others in order to verify identity, understand customer needs, determine suitability or eligibility of products and services, comply with applicable laws, collect on outstanding debt or administer a file.
Global collects information only by fair and lawful means. Wherever possible, personal information is collected directly from the individual however, personal information may also be obtained from other sources including, but not limited to, credit bureau agencies, real estate appraisers, mortgage brokers and other financial institutions.
Generally, the individual will be asked to provide written consent if Global collects, uses, or discloses personal information but in some circumstances, Global may accept verbal consent or determine that consent is implied through the individual’s conduct.
Updating Your Information
Since Global uses personal information to provide services, it is important that the information be accurate and up-to-date. If any information changes, Global should be informed by the customer so that it can make any necessary changes.
Access to Personal Information
A customer may ask for access to any of their own personal information. Summary information is available on request but more detailed requests, which may require archive or other retrieval costs, may be subject to a reasonable administration fee.
If Global has information about a customer that the customer establishes is not accurate, complete and/or up-to-date, Global will take reasonable steps to correct it.
Retention of Information
Global will retain personal information for as long as it believes necessary to fulfill the purpose for which it was collected and to fulfill legal or business retention requirements.
Global endeavours to maintain adequate physical, procedural and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of personal information.
Any questions, concerns or complaints regarding privacy, or any requests for access to view or amend personal information, may be directed to:
Global Mortgage Corp.
2267 Christopherson Road,
Surrey BC, V4A 3L2
A full name, address and telephone number should be attached to all inquiries.